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Delivery Information

Standard Delivery

All orders placed before 13:00hrs (GMT), Monday - Friday, will be eligible for same day despatch.
Eligibility is subject to stock availability, warehouse capacity and any special instructions.

We operate our standard service with courier companies who provide full tracking details and timed delivery slots (where available). It is a LP (Lithuanian post, which is the cheapest way.
Deliveries will be made Monday - Friday, 8am - 6pm. No deliveries on weekends.

Delivery Times

Lithuania - Tracked Next Day
*every effort is made to ensure we reach customers within 24hrs of despatch, however, some areas may take longer

Europe - Tracked, 4-7 day service

International
- Standard Delivery 14-30 days (more expensive than post)
- Express Delivery 2-4 days (more expensive than Standard delivery)

Delivery Rates

The rate charged for the delivery of your items is based on the weight of your products and your location.
The final delivery charge is shown to you before you confirm your order.
For all non-Lithuania options, please contact our customer service team.

Delivery Instructions

Please send us email info@balticbrows.com  if:
          1) You have a specific date that the goods need to be delivered
          2) You have any special delivery requirements, i.e. unusual access to delivery address

Products

Products can be shipped by Standard, International or International Express delivery method.

Returns and Exchanges

Return and exchanges are only possible for Products.

Cancellations and Returns
Under the Consumer Contract Regulation, you can cancel any time from placing your order up to the end of a period of 14 days after you take possession of the goods.
Please take responsible care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Exchange
If you have ordered the wrong items, we are able to exchange them. Please ensure the goods are returned to us undamaged and in their original packaging.
A delivery charge for the new items will be incurred, along with the difference in cost, if applicable.
If the new items and delivery charge amount to less than the previous order total, a refund will be arranged.

Restocking Fee
All returned items are subject to a 20% restocking fee.
This will be deducted from any refund.

Any refund will not take into account the delivery charge for the original order.